What’s the turnaround time?

We aim to respond within 3-4 weeks from the date we’ve received your information.

Are there any upfront front cost?

No, we will only ask for payment if we find mistakes that result in your benefits being increased and
backdated payments are made to you.

If you find an error how will NHS pensions compensate me?

If any errors are found, we will contact NHS Pensions to confirm with them that a revision to your retirement benefits is required. They will register what is known as a substitute award and recalculate your benefits. They will then write to you to confirm the change in payment details. Any backdated & future payments will be paid directly to you using the account details they currently use to pay your current pension.

How much will you charge?

We will request 25% of any payment made to you, this will be arrears of pension owed to you and possibly a lump sum payment from the shortfall of the original lump sum that was made to you.

Example – Your original pension paid to you was £35,000 & the lump sum £105,000. Following our investigation your revised pension figures are £37,000 & £111,000. Your pension was in payment for 2 years therefore the payment owed to you would be £10,000 (2 x £2,000 & £6,000) The charge due to us would be £2,500. Please note that this is based on gross amounts i.e. before tax. Note – We only require payment for pension arrears, your increased future pension amounts will be paid you in full.

When do you require payment?

We will only request payment once you have been paid out by NHS Pensions. Our invoice will be emailed out to you.

What if your investigations show my benefits to be overpaid?

No further action from us. We do not inform NHS Pensions of overpayments.

Is there a time limit on claiming backdated pension?

No, we can go back as far as we need to check incorrect payments.

Which Pension sections will you check?

All of them. There are currently 3 different pension sections; 1995, 2008 & 2015. Most members will be in a legacy section (1995 or 2008) and the 2015 section. We can check all 3 sections.